FAQs

I am looking for a specific part, how do I find out if you’ve got it?

Your best bet is to come to the workshop either during our DIY drop-in sessions Thursdays and Fridays from 11am – 5pm, Saturdays from 10am – 7pm and Sundays from 10am – 6pm, or on Repair Tuesdays between 8am and 6pm to have a look yourself and get advice from our mechanics and volunteers.

The BrokenSpoke is HERE

Where is The Broken Spoke located and what are its hours?

The Broken Spoke has a public workshop on the ground floor of the Story Museum at The Gates, 42 Pembroke Street, OX1 1BP. We also teach bespoke courses around town and occasionally appear at festivals & farmer’s markets.

Our current DIY open workshop hours are Thursdays and Fridays from 11am – 5pm, Saturdays from 10am – 7pm and Sundays from 10am – 6pm. On Tuesdays from 8am to 6pm we run a same-day bike repair service. Check our calendar to see what courses, social events, or bike rides we have scheduled.

Can you teach me to ride?

We offer Bikeability-accredited cycle training for adults and children. Please see our cycle training pages and the cycle training FAQs for more information.

Do you sell used bikes?

We have a limited stock of refurbished bikes that we sell from our workshop during our Repair Tuesdays. Please feel free to drop by from 8am to 6pm on any Tuesday to peruse what we have available.

Can I donate a used bike to you?

Yes! We appreciate donations of sound bikes in need of a bit of TLC and can find a use for everything most things. Please also visit our donate page to see a list of other things we really need.

Will you come pick it up?

No, we cannot pick up bikes. Please bring them to the workshop directly.

What are some ways I can support The Broken Spoke?

You can donate time, money, or materials to support our mission. For specific ways to help visit our volunteer or donate pages.

Wheel Building in the workshop

What’s the difference between a Member and a Supporter?

Supporters pay an annual fee to support our work (from £30-80 or more). In return they get to use the workshop for free, receive discounts on parts and courses, and most importantly a positive sense of supporting a community project. Members of the Co-op, on the other hand, are people who have given a significant investment of time and are part of one of the Co-op’s working groups (aka our dedicated volunteers and employees). Learn more about our Co-op here!

Are you affiliated with the Oxford Cycle Workshop?

We grew from the ashes of the Oxford Cycle Workshop and Oxford Cycle Workshop Training, but we’re a fully independent and newly formed workshop. Many of our tools, parts, and accessories were acquired from OCWT when they closed doors in February 2012, and we definitely appreciate the valuable work they did for years and years. Prior members of OCWT are very welcome at The Broken Spoke, and anyone signed up for a class at OCWT that was not completed will receive a discount on similar classes.

I have some other questions, how do I get in touch?

Please send us a message with questions, comments, or inspirational bicycle quotes.

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